Dr Melanie Lee originally founded Trust Psychology in 2015. Her team consisting of kind and skilled clinicians help all those experiencing difficulties with their psychological and physical health in the North-East of England.
They have a particular passion for pain management and have developed an exciting new service, offering bespoke assessment and treatment packages delivered by our multi-disciplinary team including psychologists, occupational therapists and physiotherapists.
Trust Psychology’s mission is to help alleviate suffering from chronic pain and enhance quality of life by working directly with clients, and supporting all others involved in delivering care through consultation, supervision and training.
Dr Melanie Lee
Tell us a little bit about your business?
We began our journey in 2015 with myself as single practitioner in the team, and six years later, we have grown to a team of 12 associate psychologists, two associate occupational therapists, two associate physiotherapists and a full-time administrator. Across the team, we offer individualised assessments and therapy both face-to-face with COVID-19 safety protocols in place, and remotely via online platforms. We also provide supervision and training to health professionals looking to develop their knowledge and skills in pain management and psychological approaches to health and well-being.
What has been the main impact of Covid-19 on your business?
From our perspective, the COVID-19 restrictions that came into place early last year, meant that our usual face-to-face therapeutic delivery required review. In order to continue offering a safe, consistent and effective service for clients in need, we worked flexibly as a team and were able to move quickly and smoothly to both online sessions and phone sessions. We used the situation as a real opportunity to grow and develop our working practices and explored ways to maintain our excellent working relationships with our colleagues and referrers through regular communication allowing time to innovate and recruit new team members for the future also.
Has the support that you have received from the Citylife Business Support Expert helped you to move your business forward? And how?
Yes, absolutely. The support we have received from Tracy as Citylife Business Support Expert has led us to develop and grow the roles of a number of our team members, in line with our newly clarified values and mission, and evolve our systems to be a much better fit for our company’s core purpose. We have also recruited new team members and taken a number of active steps towards implementing the marketing strategies Tracy helped us identify with further investment in website development also planned.
Trust Psychology location in Jesmond
Has the Citylife support that you received helped to safeguard the future of your business and any employees?
Yes, I believe that our business will be in a stronger financial position in the next few months as we are actively future proofing our company through creating more efficient systems with a closer eye now on measuring key performance indicators. I also have much greater personal confidence as company director in knowing where to turn for support in the coming months having already increased my business network and contacts considerably.
Trust Psychology worked with Survive & Thrive Expert Tracy Clarkson